Service

SAS understands that the ongoing relationship with its customers is of prime importance to both SAS and the customer.

After sales service is provided by a dedicated team of fully trained Engineers.

This service is available countrywide and around the clock.

Service is a vital aspect of security - ensuring that the system remains in a fully operational mode. There are two aspects to service. The first is preventative, checking that the system operates properly. The second is emergency, where a response must be available at all times around the clock to repair malfunctions or accidental breakages. These are critical services to ensure the system's continuous and trouble free operation.

Support

As part of our Customer Service contract, SAS provides another level of service whereby many problems are rectified over the telephone. This means that problems are solved in a timely and cost effective manner.

Our Help Desk is manned during office hours and an Engineer is available outside these hours to talk customers through difficulties. These can include simple operator problems, queries regarding the use of unusual features, changing access codes etc.

Our experience has shown that the Help Desk solves a large number of problems that otherwise would require an Engineer visit and that, as a result, the problems are fixed more quickly and without the associated cost of a call-out.

The combination of access to the Help Desk and the availability of our Engineers 24/7 ensure the highest standard of service to clients and is a vital reason for our high level of customer satisfaction and retention.